This software is powerful and keeps me organized. I love that you can do many things with this software, but my favorite is that it keeps in contact with my customer sending out emails the day before I arrive and again on the day of my appointment. Amazing, it has cut down the to almost 0 of customers missing our appointment. My last business I used just an accounting program and had to hire 2 office personnel to run the back end of my business. With this program, I can do my back end with the help of my bookkeeper. I authorized my bookkeeper as admin personnel and from his office he keeps me organized with my quarterly's and end year.
Overall very happy with the system and continue to be impressed with all the changes. Everything in one place and easy to view open quotes and current jobs. It's internet based so I'm able to get it on my phone when out of office. I use my tablet and phone from home and this is very important to me.
I like the ability to link photos to the jobs. Seeing where all the jobs are on a map is nice. Being able to send a nice invoice to the customers and track it has been great.
Also, the link to stripe for the customer has also been very helpful. It is the best we've used so far. But can be improved. The tweaks look to be minor to make it a much better product.
I love how easy it is as admin to add users, customize certain fields and see who has what on their calendar, emailing invoices to customers from the software, integration with QB. The benefits are countless and far outweigh the features that we still don't have. What I love is that Kickserv is constantly adding new features and increasing the software's functionality.
First off I am loving there product. So easy to use... it just flows. I had a great opportunity to meet a few of the Kickserv guys face to face at a trade show. They were so helpful and really wanted to know what I thought of Kickserv. I fully believe in Kickserv and tell everyone know that runs a service business about these guys. hands down they are the front runner in the race.
I received a call from Josh who helped me with a question I had about Kickserv. It was so nice to speak to a live customer care rep instead of corresponding by email. He was friendly and helpful. I really appreciate the time he took to assist me. I highly recommend Kickserv to other business owners.
We have grown our computer repair business from 1 to 3 technicians in the last 5 years. Couldn't have managed the growth without KickServ keeping everyone on the same page. Just finished our biggest year ever.
Features that we didn't even know we needed, keep being added by the fabulous software developers. Love the new Opportunities. While on a job, one of the techs added a followup opportunity for the same customer, that probably would have slipped thru the cracks in the past.
When we rarely need help with something, Support is very responsive. Usually just need to show us how to do something that they covered in their extensive training videos.
Kickserv is really good. Other options don't really cater to a service company, or if they do, they place a large focus on sales. Although Kickserv does handle sales just fine. My main reason for giving them 5 stars is because they have very quick response times for support, and because they keep adding to their system, becoming more flexible, providing more value, and thinking of new ways to do things.
When I first searched for CRM’s for my service business, I wanted one that synced with my accounting software. There were several, but Kickserv was the best fit. Over the past several years, Kickserv has continued to improve upon what was…and still is….the most comprehensive, easy to use system. They don’t stop at continuing to improve their software. We use it for scheduling, dispatching, time keeping, reminders/alerts, and reporting. Recently, they even upgraded our account…..free of additional charges! If I had suggestions for improvement, I’d want to see more online webinars to help users do more with all of the features kickserv has to offer. DEFINITELY the best software I’ve seen in 26 years of being in the service business.
I own an Appliance Repair Business in the Sacramento Area, and we use this software for scheduling out our service calls and having the technicians manage the jobs out in the field. All i have to say is this software is awesome. We have gone through 3 other software providers in the past 5 years and just none of it compares to Kickserv. They have so many options as well as a client portal which has great features! Their tech support is on top of things and help you get your problems solved fast! Thank you!
I am a small business owner with lofty aspirations. When we started our new brand, our Field Services Software was a HUGE priority. We have tried, tested, and purchased half a dozen of the other field services software applications listed on capterra. I became SO discouraged that when I came around to Kickserv I was looking for the software that, to be frank, sucked the least.
I have found THE BEST software and application available AT ANY PRICE (and theirs is nominal by comparison). Their Quickbooks integration, customer portals, and CRM rivals what three other programs were doing half as well. Kickserv is all I have been looking for and more. We needed a partner who would forge into the future with us to provide customer service to my Day 1 technician out in the field but possess the infrastructure to accommodate our ever-growing line of services and products as we take over the market and go national. I cannot say enough about them!!
Easy to use but but powerful. Covers all areas of our business operations. We were using spreadsheets and separate processes but Kickserv puts all these into one for an affordable cost. Saving us loads of time and money. I would definitely recommend this to any business looking to automate most part of their operations. We are a removals business based in the United Kingdom and Kickserv work just fine for us. Thanks to Josh Anderson who guided us through signing up and implementation without a rush or pushy sales tactics.
We have been using kickserv for a few years now. Our experience has been wonderful. The tech staff is friendly and quick to respond. Anything we have needed, kickserv provides. They are always updating and making their program better. I would recommend this program to anyone that wants their business to have larger profit margins and happier customers.
I have been using Kickserv for about 6 mos. It has been a very good experience from ease of use, customer service and most importantly the price is affordable. I have used another company and by far this is the best program. Not to mention the trial period to decide if was right for my company before I invested into the service.
Before I discovered kickserv i was struggling to manage my jobs having piles of paperwork all over the place relating to work I had to carry out. I must admit I'm quite tight when it comes to spending out on software yet kickserv has been a sound investment for me. Not only did it eliminate all that paperwork but it has meant i spend less time in the office and more time out making money completing jobs.
My apprentice also picked up the easy user friendly interface and logs the majority of my jobs.
Overall its a fantastic product.
Kickserv has been a great program for us and was super easy to jump in and start using. It is quick and responsive, the little options like linking to mapping and the easy calendar editing make my life much easier. All around, it is a great program and I would not hesitate to recommend it to anyone.
I have a small service business and tried quite a few field service management systems before deciding on kickserv. It provides a great value for any field service business, has the majority of features I was looking for and most importantly, my technicians find it very easy to use so getting them to complete their work orders isn't a problem. Also, I frequently receive notifications from kickserv about new features being added and updates being made to the system so I know they are actively working to make kickserv better and better. I would recommend kickserv to anyone looking for a solution to their field service management business.
We love using Kickserv for our business! I don't have anything bad to say about it. It's easy to use, has great functions and is very affordable. It took all of the manual processes we were doing away and replaced them with a very efficient way of keeping up with labor hours, billing, jobs, etc. The only con is that I wish under logging labor hours, it was set up to where you clicked time in and time outs and it calculated the hours for you. Other than that, it's a great system and I would recommend to anyone in this type of business!
I have been in the service business for the past 30 years and have dealt with many different service programs. I found Kickserv to be exactly what my new business venture needed from ease of use through the financial relief of not having to put in a full network. My records are stored in the cloud and the best part was it synced with Quickbooks immediately. I absolutely love it and would recommend to a small start up to a Fortune 500!!!!
Overall Kick Serv is a great program, it does everything you would ever need for a business. It is very self explanatory and easy to learn, and if you have any trouble understanding customer service is of a great help. We highly recommend this program to anyone that would like to make work easier for their employees.
I highly recommend Kickserv to any service industry. The Sales, Support and Customer Services has been beyond comparison. I just got a call yesterday from another company that i had been on trial with and they were now willing to lower their price. I said too bad I already signed up with Kirckserv! I still get a call every week or so from Alex just to check on me and see if I needed any help.
Kickserv has made my life and the running of my business so easy and stress free! After using a different company, I switched to Kickserv on the basis of having everything I need from scheduling, invoicing, tracking and many other things all in one place. And I was not disappointed. The customer service is outstanding. Any time I have a question or need help in the process of learning to use the system (which is very easy to use I might add) I am immediately helped. It is nice to have someone that cares. Highly recommended!
I began my search recently for software to run a plumbing business. So glad I found Kickserv! I tested a few other field service apps and had it narrowed down to mHelpDesk and Kickserv. Kickserv's workflow for creating leads to estimates, jobs and invoices is seamless and just makes sense. I also love that clients can view estimates and invoices from their browser and I can see whether they have been viewed by the customer. Clients can also accept and sign estimates from their browser, which are then automatically converted to jobs/work orders. These are all key features for me that were missing in mHelpDesk. Kickserv offers many other great features with some pretty welcome and useful enhancements coming soon. Beyond the software their customer service is superb! Josh and Alex are quick to answer my emails and have provided great assistance with the few issues I've had. We are still on the trial, but as far as I am concerned we are already Kickserv customers, as we will be investing in their services! Our business is pretty excited about growing with Kickserv and we really look forward to becoming more professional, efficient and profitable with Kickserv!
We have a lot of different services and products at our business, we design logos, print just about anything on paper, make signs, build websites, and wrap cars in vinyl. We tried many different options for organizing ourselves before, ranging from digital pdfs as work orders, to filled out countless paper forms, and it made our business a disorganized mess! We've been trying to find a program that will allow us to track the many moving parts of our business in one central location, so that no matter where our employees are or what stage of production they're in, they can access the work order. This software has fixed all the problems we were having with workflow, employee communications, central address book of clients, keeping track of sales opportunities, and even helped tremendously with estimating jobs and streamlining pricing. We've recommended it to our own clients and friends, and several of them have started using it as well with fantastic results. It's a great deal and saves us SO MUCH time and energy, I can't recommend it highly enough!
Prior we were using a customer service program that made a lot of claims that were not true. We found Kickserv and it has lived up to everything it has claimed. It is reliable, we never lose data, syncing with QuickBooks has been accurate and seamless, and we are finally managing our customer jobs for the first time. I really love the interfacing of the software. It is easy to follow work from a potential sale to an estimate to a job and finally invoicing the customer. The customer service has been quick to respond to any questions I have had. I would really recommend you get the Boot Camp to best learn to use the program and get all your questions answered and ease the set up process. Kickserv also is very good about looking at improvements and moving the software program to more improved abilities. I can't wait for our company to grow with this program and company.
Kickserv is the best business scheduling software! We are a midsize service company with over 10 service technicians. Kickserv has made is easy to schedule appointments and is user friendly. The ability to be mobile on tablets with real time between the office and the field is awesome. We have used several different scheduling programs and Kickserv offers the easiest, fastest, and most updated program on the market.
Kickserv is our scheduling Software of choice for our HVAC Business. We've been using Kickserv for the past few years. We have been very please with it. It's very easy to navigate, it allows you to modify reports and fields, which you can personalize it to your business. Since the software is Web based, our technicians can check their schedule in the field, add information to there jobs, and collect payment.
We've looked at other softwares, but we feel that Kickserv gives us exactly what we need.
There should be six stars for Kickserv out of five! I'm 66 and we're updating our family business and learning new technology. Kickserv is the easiest and best software I've dealt with in the past year. The product is easy to understand and the directions are clear and written in everyday language for us non-techies. The support team is phenomenal. You ask a question and you get a live person answering within a short space of time. We looked at a dozen or so scheduling software programs before settling on this one and I'm so glad we did. I can update the Opportunities as they come in and the staff on the road can look at their tablets and schedule themselves. We can all see the calendar at the same time. It integrates smoothly with QuickBooks. My office workload has been reduced considerably. No more hand entering data from paper invoices. We're saving trees! I love it.
Customer Service is very responsive! I have been using this software for a little over a month now and it is very easy to use and navigate. I also have the QuickBooks sync and it is beautiful. I've had to make adjustments in QuickBooks and the communication with Kickserv has worked great. I would recommend this software for it's ease of use and functionality.
At first I was skeptical of Kickserv. Within a few days I realized this is exactly what we've been looking for. My advice to anyone who isn't sure is to try it. I promise you will love it.
Very helpful receiving updates on my leads, I LOVE IT :D
We were not only happy with the scheduling features but when we found out that it had QuickBooks integration it was a real bonus. We liked the work orders for the techs as it had all the information they needed as well.
“The People” or Customer Service and integration with QuickBooks online allowing safe access to our data from multiple locations in a cost effective manner.
“...I shopped other options for our business but determined that Kickserv had a fair monthly price and they genuinely care about their customers... as well as systematically understand the growing pains of a service business.”
Kickserv was the most reasonable front‐end cost. I would have had to spend over $2000 to get set up and on top of that everything else to choose from was too technical.
I really liked how easy it was to import all my data into Kickserv from QuickBooks. The simplicity of the tools offered by Kickserv and the varied ways to access the same customer and job data continued to excite the team at Anchor Tree.
I feel like i have a much better grasp on my schedule than ever before. I can access the calender in the morning at my desk. Then on my Android or ipad while I'm in my truck or elsewhere.
Moving to Kickserv has been a great decision. It has saved us a ton of time and headache. Todd and his support team are very very responsive and have added lots of new features and continue to add more. We are now completely paperless with all of our field techs using tablets in the field. Thanks Kickserv!!