Daffy Ducts

Daffy Ducts is a duct and dryer vent cleaning service founded in 2007. They service the Atlanta Area currently with 3 employees. The company is looking to expand their successful model into other territories and of course continue their growth in the Atlanta Area. Daffy Ducts was recently recognized Best of Gwinnett 2009 as well as Better Business Bureau 2010 Torch Award Nominee.

BUSINESS CHALLENGES

The first challenge was reducing time spent with scheduling, as it was impossible to do from QuickBooks. Secondly, I needed easy access to a system by my techs to reduce office work. Finally, I needed a way to manage my customer base information for marketing campaigns, etc.

“This has been a critical time saver.

Kickserv solved A TON of problems for me. It handled my job scheduling dilemmas while at the same time not adding extra work with double entry over to QuickBooks.

The payment processing has been great for my techs to collect payments as they deposit and process them in Kickserv for me. This removes double entry, all I do is approve it and sync to QuickBooks.

The custom reporting in Kickserv has been limitless in providing insight into our customer buying patterns, determining who our target customer is, average house size etc… which helps for marketing to target customer.”

Justin

BUSINESS BENEFITS

Daffy Ducts was looking for what every business works toward– increasing their efficiency, organization, and productivity. Choosing Kickserv meant finding a partner and tool for their business that met and continues to exceed their goals to improve their organization in order to expand and service more customers.

How did you find Kickserv?

I found you at the Intuit partner site when looking for a CRM. (Customer Relationship Management)

Why did you choose Kickserv?

Kickserv was the most reasonable front­‐end cost. I would have had to spend over $2000 to get set up and on top of that everything else to choose from was too technical.

How many hours does Kickserv save you each day?

In a day I would say at least 3 hours of work.

Did it take long to learn Kickserv? How was training?

NOT AT ALL, it was simple and easy.

What is your favorite Kickserv feature?

Kickserv just keeps adding more and more that makes everything easier and easier.