Duct and Dryer Vent Cleaning • Atlanta, Georgia
Daffy Ducts is a duct and dryer vent cleaning service founded in 2007. They service the Atlanta Area currently with 3 employees. The company is looking to expand their successful model into other territories and of course continue their growth in the Atlanta Area. Daffy Ducts was recently recognized Best of Gwinnett 2009 as well as Better Business Bureau 2010 Torch Award Nominee.
The first challenge was reducing time spent with scheduling, as it was impossible to do from QuickBooks. Secondly, I needed easy access to a system by my techs to reduce office work. Finally, I needed a way to manage my customer base information for marketing campaigns, etc.
This has been a critical time saver.
Kickserv solved A TON of problems for me. It handled my job scheduling dilemmas while at the same time not adding extra work with double entry over to QuickBooks.
The payment processing has been great for my techs to collect payments as they deposit and process them in Kickserv for me. This removes double entry, all I do is approve it and sync to QuickBooks.
The custom reporting in Kickserv has been limitless in providing insight into our customer buying patterns, determining who our target customer is, average house size etc… which helps for marketing to target customer.