About us

Get to know the Kickserv team a little better

Meet the Kickserv team

Kickserv provides approachable and affordable tools that simplify any small sized service business’s day-to-day operations. Whether it’s estimating, scheduling or just getting paid, our software covers everything our customers need to save time and gain control over their business, because we know how hard it is to keep it all running.

The Kickserv story

In 1994, while working at his family’s service business, Todd Eccles conceptualized a better way to help his family’s company build their business. The resulting desktop server-based software program helped the company grow into one of the largest private plumbing companies in the U.S.

After using the product for years and growing the company from 6 locations to 18, it was time to move to a web-based platform. The new platform utilized cloud architecture to maximize the ease of updating the software and scaled the company’s growth to over 120,000 service calls each year. Realizing the market opportunity to help other companies, Kickserv was born in 2006.

As a result of years of development and customer feedback with the original ServiceSidekick platform, Kickserv has grown to be a leading management platform for the SMB, helping thousands of service companies manage and grow their business.

Leadership

Todd Eccles

Co-Founder & CEO

Todd has over 30 years of combined experience in both the Service Industry (specifically plumbing & water damage) and building SaaS businesses supporting the same industry. He is the Co-Founder and CEO of Kickserv www.kickserv.com. He lives in Farmersville, Texas with his amazing wife and and two children. He loves the fact that he gets to help entrepreneurs every day, while still working on his 25 acre Alpaca farm. Todd has 2 amazing kids, ages 18 & 20. He’s a strong autism advocate for his son and loves watching his daughter in her musical theater performances and support her on her studies to become a registered dietician. Linkedin is the best way to get in touch with Todd, so head to his profile and shoot him a direct message.

Jonathan Vaught

Co-Founder & CTO

Jonathan has been involved in all technical aspects of Kickserv since 2011, when he was contracted to audit the existing (and even then quite old) codebase. Since then he has served as software engineer, development team leader, product manager, copywriter, de facto CTO, and probably a few other roles he's forgotten about. He officially joined the executive team as co-founder in the spring of 2021. In his pre-Kickserv life, Jonathan wrote Ruby, .NET and even Java code at various places, including a very early e-commerce web platform he built in the late '90s. He has a Computer Engineering degree from the University of South Carolina, a couple of old blogs gathering dust somewhere, too many guitars, and way too many other hobbies to actually spend time on.

The Team

ABE KOTARA

ABE KOTARA

Technical Support

ALEX GRIVAKIS

ALEX GRIVAKIS

Product Manager

CHRIS LOTT

CHRIS LOTT

Technical Support

JAMES MOSELEY

JAMES MOSELEY

Infrastructure Engineer

PETE MCKESSON

PETE MCKESSON

Director of Customer Experiences

Shelby Hutchinson

Shelby Hutchinson

Business Development Ninja

Christina Smith

Christina Smith

HR & Finance

Yordan Lyubenov

Yordan Lyubenov

Mobile Engineer

Alejandro Santana

Alejandro Santana

Quality Assurance Engineer

Breno Nogueira

Breno Nogueira

Web and Mobile Engineer

Gabriel Pena

Gabriel Pena

Web Engineer

Shannon Ketchum

Shannon Ketchum

Marketing Manager

Matt Toensing

Matt Toensing

Support Engineer

Juan Herrera

Juan Herrera

Customer Success Specialist