The built for service blog
We've been making service simple for a long time. Here, we share tips & resources from our decades of experience.
Emerging Field Service Trends: Customer’s discovery process and Facebook
Last post we framed how the customer experience of working with field service companies is changing from Discovery, Decision, Experience and then the actual Service you provide. The first point of Discovery hits on the idea that the social web drives much of our information gathering and provides us an outlet to express our satisfaction
Technology and the Customer Experience. Trends Impacting Field Service Management
The other week we held a webinar discussing emerging field services trends and how field service companies can respond to take advantage of what could be perceived as challenges. We plan on writing a few posts on some of the content and conversation and as always welcome your thoughts on field service management and the